Please note that if the order you are about to place has a billing or shipping addresses located outside of the USA (herein, "International Order"), and its total is less than $400, Viking Offroad (herein referred to as, "we," "us," and "our") will process your order if you place it online. If your International Order is $400 or more, we can still process your order, but please do not place your order through our website; we kindly ask that you cancel your online purchase transaction right now and instead contact us through our contact form to request an accurate shipping quote. We will need you to send us the “ship to” address as well as our part numbers/SKUs and description or item name for each item that you want to purchase. In that message, please also indicate your preference among the following two payment methods we offer you:
1. Credit card via PayPal or bank account via PayPal
If you want to use your credit card, it takes only 1 or 2 minutes to enter the information needed to sign-up for a PayPal account and use your credit card. The reason you would want to do this is because a credit card or bank account payment through PayPal secures the transaction equally for both you (buyer) and us (seller). This means that if the items are lost, stolen, never received, etc., you should first contact us to correct the problem for you. If you receive confirmation from us that we have received your request to correct the problem and/or we do not correct the problem or refund your money within a reasonable/feasible amount of time, you can file a claim and PayPal will refund your money. PayPal also protects us against fraud if a criminal were to use a stolen credit card for the purchase. In order PayPal’s “Purchase Protection” to apply to your purchase and for us to ship out your merchandise, you need to indicate the correct “ship to” address at the time that you are going through the short steps involved in paying the PayPal invoice we will send you.
2. International wire transfer or direct bank deposit
If you indicate that you want to pay via PayPal, we will get back to you with a PayPal invoice that includes the price per item, the shipping price and the total amount to pay. If you indicate you want to pay by international wire transfer, we will send you an e-mail that includes in the body of the text or in an attached document the price per item, the shipping price and the total amount to pay. In order for us to fulfill your order when you pay by international wire transfer/bank deposit, the US Dollar amount that you transfer and deposit into our bank account will need to be the exact amount of the total (merchandise and shipping price) that we will quote you once you contact us. Should the amount that you deposit to the account not total the amount we quoted you, we will wait for you to pay the balance before we process your order for shipment.
For International Orders under $400 that are completed through the checkout process in our store at vikingoffroad.com, we will only ship out via USPS International Priority Mail or UPS Standard. Your order may not ship out until 7 to 10 business days after the date of your purchase. We can expedite shipping if your order is time sensitive. In this instance, you would simply make your payment via international wire transfer. International Orders paid by wire transfer can ship out via any shipping service available to your country via USPS or UPS, and we will ship out your order within 3 business days (often within 1 business day, but not guaranteed). Before placing your order, please ask us about availability of the particular items you are ordering if you have a time-sensitive need for delivery.
Please do not place an order for which the "ship to" address is the location for a freight forwarder. We will not process orders going to freight forwarders. There are two exceptions:
1. You make payment for your order through the checkout page via PayPal AND PayPal indicates that that is an “OK” address to which we can ship your items. It will normally “OK” whatever address you indicate as the “ship to” address. We will inform you if PayPal does NOT approve your “ship to” address as one to which we can ship.
2. You make payment via wire transfer direct to our bank account. In this instance you will need to not make your purchase through our website, but to instead contact us through our contact page, https://vikingoffroad.com/contact, informing us that you want us to ship an order to a freight forwarder whose address we ask that you specify in that message. Please also include a list of the items with their respective part numbers for which you would like to pay. We will respond with a confirmation of your order and a total amount to be wired to our bank account. The total that is deposited to our account must be the exact amount we indicated. If the amount received in the account is less, we will wait for you to pay the remainder in order for us to process your order.
Please note: You will be responsible for any applicable taxes and/or duties that may need to be paid upon delivery.
Most shipments to Canada will be shipped by UPS or US Postal Service. UPS duty is now the same as USPS. All duties and taxes will be charged upon delivery. All freight orders and Parcel Post deliveries will require you to pay duties and brokerage fees upon delivery.
Fraudulent Orders from Indonesia/Singapore/Nigeria
We no longer accept from orders from Indonesia, Singapore, and Nigeria due to an increase in the number of fraudulent orders from those countries. We may opt to exclude additional locations in the future as the nature of online purchase fraud evolves.
Delivery by the carrier we use for shipment (most often UPS, occasionally USPS and rarely other carriers) will be completed without signature. If you require that the packages(s) be delivered only with a signature for proof of delivery and receipt, please indicate this to us before completing a payment for your order so that we can ensure that the proper shipping service is selected and covered in your payment. If you do not indicate that you require a signature, the confirmation of delivery to your shipping address (available from the tracking information we provide for your order) will serve as your acceptance that you received your order. The alternative is to indicate in the order comments (if you make your purchase online or via PayPal invoice) that you require your order to be delivered only with a signature indicating receipt of the item(s) shipped for your order. Before accepting delivery of the package(s) from the carrier with a signature, the person at your shipping address who signs for the package should carefully check the exterior packaging and its contents to ensure that the packaging and its contents are not damaged in any way, incomplete or inconsistent with what you ordered. Damage of the exterior packaging is sometimes an indication that the contents may have been damaged in transit. If an item that you ordered is damaged, incomplete or inconsistent with what you ordered, you must reject the package(s) and on that same day e-mail us through our contact page to inform us that you rejected the package(s) and to indicate the reason you rejected it. Upon our receipt of that package and its contents as you describe, we can refund your money in full or send you a replacement for the item, if in stock. Just indicate to us which you prefer. If a replacement is not in stock, we will refund your money. You can also request that we follow up with you after the refund to inform you of when a replacement is back in stock.
REFUNDS AND RETURNS
If the items you ordered are delivered to you, but you still decide to return them for a reason other than those indicated above, we can give you a refund for the item(s) you purchased. The item(s) you return to us for a refund must be shipped back to us within 30 days of the date that they were first delivered to you. That/those item(s) must be in new, unopened condition, and you will need to show us your original copy of the receipt of your purchase. There is a 15% restocking fee, but there is no restocking fee if you choose to keep a store credit in lieu of a refund. All items must be in unused, new condition and must be in their original packaging complete with all parts & hardware to be eligible to receive full credit less the 15% restocking fee. The shipping price is non-refundable.
To initiate the return process, you must e-mail us directly through our contact page with an explanation for why you want to return the merchandise. If you believe there is something wrong with the item that was delivered to you, you must contact us within 3 calendar days after the date of delivery of the merchandise you want to return. Your e-mailed request to return the merchandise must include clear images showing the issue (e.g., a design issue that makes installation unexpectedly not possible). In order for you to return your item(s), you must receive a return e-mail from us confirming our receipt of your request and authorizing you to return your item(s). You agree that before you attempt to obtain a refund directly through your credit card company or PayPal, you will show us a good-faith effort to resolve any issues with your order by contacting us directly through our contact page and receiving a confirmation from us that we did receive your message. If you do not receive a confirmation of receipt of your e-mail within two business days, you agree to send a second e-mail message through our contact page AND to also call Us at 323-454-0130. Your need to take the latter two steps is highly unlikely, and we normally respond to all e-mails within 24 hours....often in much less time than that. Returns will not be accepted without prior authorization. That return merchandise authorization (RMA) e-mail you receive from us will include the address to which we will require that the items be returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, however, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note that your payment to us will indicate that you have read and agreed to the terms and conditions above.